Question 1

How do you accept payment?

Accepted Answer

Once your cleaning has been completed, our office team will issue an invoice within 48 hours of your service. This invoice is payable via Interac E-Transfer to our email address, EastCoastCleaningServicesMTL@Gmail.com

Please note, our cleaning team members do not accept direct payment via cash or Interac Transfer.

Question 2

How often should I have my home cleaned?

Accepted Answer

East Coast Cleaning Services tailor our appointment to each our clients needs. We offer weekly, bi-weekly and monthly services, as well as one time cleans for special occasions.

Question 3

Do I have to be present during services?

Accepted Answer

You do not need to be home, although of course you’re welcome to be.
Many of our customers provide us with a key to their home and, when necessary, alarm codes. We keep your keys and access information extremely secure.

Question 4

How do I know I can trust your Team Members?

Accepted Answer

We pride ourselves on attracting the best cleaners available. Combining hourly wages and bonus programs we offer some of the best pay in the industry – to ensure we have the finest team members. We screen our employees carefully, we train meticulously, we inspect relentlessly and we insure adequately. We do all this so that you can have the highest confidence to trust the East Coast Cleaning Services team.

Question 5

Will I be seeing the same Team Member on each visit?

Accepted Answer

We want you to enjoy the kind of continuity in your service that allows you to never think twice about it. We make every effort to send the same cleaner to your home for each visit.
Our goal is to provide you with consistency no matter what; even if circumstances demand a staffing change. Every employee is extensively trained to utilize the same efficient, effective cleaning techniques.
We begin our relationship with you by visiting your home and creating a customized work order for your needs, so that you can always count on receiving the same great, personalized service to which you’re accustomed.

Question 6

Are you a pet friendly service?

Accepted Answer

Absolutely! East Coast Cleaning Service prides itself on providing pet friendly services Our team members are all animal lovers and we choose to use strictly animal safe cleaning products. If you have any special requests regarding your pets, or there are any special circumstances we should be aware of, please let us know beforehand.

Question 7

Should I tip our cleaner?

Accepted Answer

Tips for our cleaners are neither expected nor required. Leaving them a simple note letting them know how well they did will mean a lot to them. Our cleaners want to know that their work met or exceeded your expectations. However, if you do wish to leave a tip, please place it on the kitchen counter along with their name.

Question 8

What precautions are you taking against COVID-19?

Accepted Answer

-Face masks will be worn during cleanings
-Stringent hand sanitization and hygiene will be followed
-Cleaners who display any symptoms, have recently travelled, or have been in contact with someone at risk of COVID-19 will be asked to quarantine until such time as it is safe
-Cloths, equipment, and other tools will not be used from home to home without proper sanitization
-Extra emphasis will be placed on disinfecting "high-touch" areas such as doorknobs, light switches, and other surfaces
-Physical distancing will be practiced
 
We have developed internal systems to track both customer and cleaner instances of illness to ensure safety.